Return and Refund Policy

Return and Refund Policy — PawLand

Last updated: August 30, 2026

Right of Return

Under EU consumer protection law, you have the right to withdraw from your purchase within 14 calendar days of receiving your product, without needing to give a reason.

In addition to this legal right, we offer an extended window: you may request a return within 30 days of delivery.

Return Conditions

To be eligible for a return, the item must be:

Unused and in the same condition you received it

In its original packaging, with all tags attached

How to Start a Return

Contact us at support@pawland.store with your order number and reason for return. We'll send you instructions for sending the item back.

Return Shipping Costs

[To be specified: who covers return shipping costs — the customer or PawLand. Suggestion: if the product is defective, PawLand covers the cost; if it's a change-of-mind return, the customer covers it.]

Refunds

Once we receive and inspect the returned item, we'll process your refund within up to 30 days. The refund will be issued to your original payment method.

Non-Returnable Items

[To be completed if any exceptions apply: personalized items, used hygiene products, etc. If there are no exceptions, this section can be removed.]

Damaged or Incorrect Items

If you received a defective or incorrect item, contact us immediately at support@pawland.store — in this case, return and exchange costs are fully covered by PawLand.

Contact

support@pawland.store